Questions, answered.

No. The Childcare & Return-to-Work Toolkit is a one-time purchase. The price shown at checkout is charged once unless you intentionally place another order.

The storefront is intended to display and charge in U.S. dollars. Your card provider may apply its own conversion or cross-border fee if your card uses another currency.

Available methods appear at Shopify checkout and depend on your device, location, and the payment options enabled for the store. Never send payment details through the support form.

No account should be required to browse or use the free calculator. Checkout may allow guest purchase; using the same email for checkout and your customer account makes order lookup easier.

The current personal-use license is issued to the purchaser. Contact Support before buying for someone else so delivery and license details can be handled correctly.

Any legally required tax is calculated and shown during checkout based on the store setup and information you provide. The product-page price may not include every location-specific tax.

After successful payment, the delivery app provides a download on the confirmation page and sends a link to your checkout email. Save the order and delivery emails.

Delivery is designed to be automatic and usually appears shortly after payment is confirmed. Payment review or an email typo can delay access.

Check spam, promotions, and the exact email used at checkout. Wait a few minutes, then contact Support with your order number and checkout email—never include card details.

Yes, but saving, unzipping, and editing files is usually easier on a laptop or desktop. Mobile behavior depends on your device, browser, and installed apps.

Reasonable repeat downloads for your personal use are allowed subject to the delivery system's security controls. If a valid link stops working, contact Support for an order check.

No. Signing in, viewing your order, or reopening the download for the same purchased edition does not trigger a new charge. A charge only occurs through a new checkout you authorize.

Use the account icon and sign in with the email associated with checkout. If an order is not visible, contact Support with the order number and checkout email.

Order access follows the checkout email. Contact Support with the order number and both email addresses so ownership can be verified without sharing payment-card information.

Corrections or minor updates to the same edition may be provided when available. A substantially new edition can be sold separately; any upgrade price or eligibility will be stated clearly before purchase.

You may use the toolkit within your immediate household for the household decision it supports. Do not post, resell, forward, or distribute the files to friends, groups, clients, or coworkers.

No. It is a prebuilt, self-guided digital toolkit, not a custom report or consulting service. Every customer receives the same base files and personalizes the workbook with their own inputs.

The Edition 1.1 download is one ZIP containing four English-language files: a 3-page Start Here PDF; a 23-page Return-to-Work Guide & Scripts PDF; an editable Excel workbook (.xlsx) with eight worksheets—Start Here, Money Snapshot, Decision Scorecard, Care Comparison, Flex Proposal, 30-60-90 Plan, Partner Plan, and Resource Tracker; and a plain-text Copy-and-Paste Email Scripts file (.txt).

The current edition is in English. Any future translated edition will be identified separately before purchase.

No. You enter and save that information in the downloaded workbook on your own device. The workbook does not send your salary, childcare costs, employer details, schedule options, or priorities back to Morrow Mama.

No. Tax and withholding figures are estimates you provide, and the tools do not give tax advice or decide what you should do. They help you compare assumptions, document priorities, and prepare questions for official sources or qualified professionals.

No. The planner creates a conservative gross income-replacement view from documented employer pay, approved PTO, and short-term disability details. It does not determine eligibility, insurance approval, withholding, or a binding benefit amount.

Taxes, payroll deductions, benefit coordination, and individual eligibility can change what reaches your account. The planner keeps the result as a gross planning view, so you can confirm take-home details with your employer, insurer, and official program.

Possibly, but offset rules, sequence requirements, and eligibility vary. Do not add state paid-leave dollars to the planner until your employer, insurer, and official state program confirm how those benefits coordinate.

State benefits can depend on a specific earnings period, eligibility, current caps, employer coverage, and coordination rules. Use the official program source linked for your state before adding those dollars to a leave plan.

No. The kit is a self-guided educational planning tool with a weekly workbook, official-source checklist, and editable scripts. A state agency, employer, plan administrator, or insurer decides eligibility and application outcomes.

Open the ZIP with the built-in unzip tool on your device. Read the PDFs with a modern PDF reader, edit the .xlsx workbook in Excel or another compatible spreadsheet app, and open the .txt email scripts in any text editor. Excel or Microsoft 365 provides the closest formatting match.

Yes. Printable pages are designed for common home paper sizes, though exact margins and colors can vary by printer. Editable files can also be used digitally.

Nothing is saved automatically. If you choose Save on this device, the calculator stores only its planning inputs in that browser for up to 90 days; you can load or delete the record at any time. You can also export and import a local plan file. These features do not send your entries to Morrow Mama or place them in the page URL. Avoid sensitive identifiers and do not save on a shared device.

No. It helps you organize questions and sources but does not replace current state, federal, employer, union, or benefit-plan information. Rules and eligibility change, so verify them with official sources.

Treat them as starting points. Personalize the request, confirm your employer's process, and remove any statement that is not true for your role or circumstances.

Because digital content is delivered immediately, change-of-mind purchases are generally final once access is provided, subject to applicable law. Please review the description and file formats before checkout.

Contact Support with both order numbers or transaction dates and the checkout email. We will investigate a confirmed duplicate purchase; never send a full card number or security code.

Contact Support with the filename, device, and error message. We will first replace or repair an unusable file and will review another remedy if the issue cannot be resolved.

Support is handled by a small business. The goal is to respond within two business days, excluding U.S. holidays. Include your order number to reduce back-and-forth.

No. Morrow Mama provides general educational information and planning tools. For advice about your rights, taxes, benefits, contract, or finances, use an appropriately qualified professional or official source.

No. The toolkit does not diagnose, treat, or establish childcare safety. Use licensed healthcare professionals, qualified childcare providers, and current official safety guidance for those decisions.

No. Employers, providers, costs, benefits, laws, and family circumstances vary. The toolkit helps structure research and communication but cannot guarantee an employer decision, financial result, or childcare outcome.